The Bok Policy
Booking, Payment & Cancellation Policy
Information for guests booking directly with The Bok Phu Quoc.
- Reservations are confirmed only after The Bok Phu Quoc checks availability and sends an official confirmation.
- Guests should provide accurate name, phone number, email, check-in/check-out dates and number of guests.
- Rates may vary depending on room type, season, promotions and real-time availability.
- The Bok Phu Quoc accepts bank transfer, Visa, Mastercard, JCB or payment at the hotel depending on the booking type.
- Some bookings may require a deposit or prepayment to secure the room.
- If payment is not completed within the given time, the reservation may be cancelled or released.
- Please notify us as early as possible via hotline, WhatsApp or official email.
- Cancellation conditions may vary by rate type, stay period, peak season, public holidays or promotions.
- Promotional, non-refundable or peak-season bookings may not be refundable after confirmation.
- Eligible refunds will be processed through the original payment method or another agreed method.
- Refund processing time depends on banks, payment gateways or card issuers.
- Transaction, banking or payment gateway fees, if any, may not be refundable.
- Date changes are subject to room availability at the time of request.
- New rates may apply, and guests must pay any price difference if applicable.
- Requests during peak season or holidays are handled based on actual availability.
- If the guest does not arrive and does not inform the hotel in advance, the booking may be treated as a no-show.
- Prepayment or deposit may not be refundable in this case.
- Hotline / WhatsApp: +84 345 858 112.
- Email: info@thebokphuquoc.com.
- Address: VH 86-87, Grand World, Ganh Dau, Phu Quoc.
Policy update: 30/06/2026