Privacy Policy
The Bok Phu Quoc is committed to protecting guests’ privacy and personal information when using our website and services.
1. Information we collect
We may collect your name, phone number, email, nationality, booking information, payment information, service history, IP address, device type and browser information.
2. How we use information
We use information to confirm and manage bookings, support guests, provide SIM/eSIM, attraction tickets and airport transfer services, send service notices, improve service quality and comply with legal requirements.
3. Sharing with third parties
We do not sell or rent personal information. Information may be shared only with authorized payment partners, transportation/service providers, authorities as required by law, or with your consent.
4. Online payments
For online payments, guests may be redirected to licensed payment gateways. The Bok does not store credit card numbers, CVV codes, banking passwords or sensitive payment credentials.
5. SIM and eSIM services
For SIM/eSIM services, contact information is used to send QR eSIM codes, activation instructions and after-sales support. Some carriers may require identity verification under applicable laws.
6. Cookies and tracking technologies
Our website may use cookies to remember language preferences, support login, analyze traffic and improve user experience. Disabling cookies may affect some functions.
7. Data security
We use SSL/TLS encryption, access controls, regular backups, abnormal activity monitoring and security updates to protect guest information.
8. Data retention
Information is retained only as long as necessary for service delivery, customer support, dispute handling and legal compliance, then deleted or anonymized where appropriate.
9. Guest rights
Guests may request access, correction or deletion of personal data where permitted by law, opt out of marketing messages, or submit complaints regarding data use.
10. Policy updates
The Bok Phu Quoc may update this Privacy Policy from time to time. The latest version will be posted on the official website.
11. Contact
The Bok Phu Quoc - Address: VH 86-87, Grand World, Ganh Dau, Phu Quoc, An Giang, Vietnam. Hotline/WhatsApp: +84 345 858 112. Email: info@thebokphuquoc.com.