Privacy Policy

We may collect your name, phone number, email, nationality, booking information, payment information, service history, IP address, device type and browser information.

We use information to confirm and manage room bookings, support guests during their stay, send booking notices, improve accommodation services and comply with legal requirements.

We do not sell or rent personal information. Information may be shared only with authorized payment partners, accommodation support providers, authorities as required by law, or with your consent.

For online payments, guests may be redirected to licensed payment gateways. The Bok does not store credit card numbers, CVV codes, banking passwords or sensitive payment credentials.

Our website may use cookies to remember language preferences, support login, analyze traffic and improve user experience. Disabling cookies may affect some functions.

We use SSL/TLS encryption, access controls, regular backups, abnormal activity monitoring and security updates to protect guest information.

Information is retained only as long as necessary for service delivery, customer support, dispute handling and legal compliance, then deleted or anonymized where appropriate.

Guests may request access, correction or deletion of personal data where permitted by law, opt out of marketing messages, or submit complaints regarding data use.

The Bok Phu Quoc may update this Privacy Policy from time to time. The latest version will be posted on the official website.

The Bok Phu Quoc - Address: VH 86-87, Grand World, Ganh Dau, Phu Quoc, An Giang, Vietnam. Hotline/WhatsApp: +84 345 858 112. Email: info@thebokphuquoc.com.